It’s too important for just one episode.

Remember last episode when our special guest Travis, fed all of us the knowledge of a lifetime at camp? At CampCode HQ, it was certainly a memorable episode, but without Gabrielle there, we all knew we could squeeze a little bit of greatness out of her. For that reason, we are back with round two, where we focus on the great ideas on how to train our staff to talk to parents. Remember the acronym episode (Camp Code #81) - well Gabrielle didn’t get the chance to slide in another great one: V.I.F

• Validate - Find the person who can help

• Investigate - allows some time for problem solving

• Find someone who can help. When we are talking to parents one of the most important things is to get them connected to the right person who can help with whatever the situation was. 

Ruby tells us the importance about names. Learning the names of the parents and the campers *hint - write them down* and using those names brings a sense that you are there to help their child have a memorable week at camp.

Beth describes that transparency and messaging is just as important as knowing the camper names before they arrive. As leaders, you would have been in communication with parents up until the day they arrive at camp. Take the time to teach your staff the message they want to get across with parents. 

For more great tips about the value of communication, have a listen to this episode!

We hope you love this episode of Camp Code! If you do, please consider subscribing to the show, and leaving us a rating in your Podcast app. It’s SO easy, just head to https://ratethispodcast.com/campcode

Best Practice for Leadership Training

From Ruby Compton:

Every family is unique. Every family has their stories, their traditions and their own hardships. Have staff reflect on their own relationship with their folks at home. Recognize those  relationships may be different from campers relationships with their own families. 

Bonus - Feed your staff with information to help parents on drop-off and pick-up day. Provide staff a couple of specific pieces of information to communicate any time they are interacting with parents. Things like where the bathroom is, where the coffee/snacks are, where they are headed next.

Your Hosts:

• Beth Allison, Camp Consultant - Go Camp Pro

• Ruby Compton, Chief Exploration Officer - Ruby Outdoors

• Gabrielle Raill, Camp Director - Camp Ouareau